Shipping Policy

This shipping policy applies to all orders placed on elvorn.fr.

Order Processing and Shipping

Each order is processed and handed over to our carrier as soon as possible after payment validation. Orders are generally shipped within 24 to 48 business hours, with an estimated delivery time of 3 to 7 business days, excluding weekends and holidays.

Shipping Costs

Shipping costs are the same for all our products:

France: €3.99
Outside France (European Union and international): €7.99

Free shipping with the code ELVORN: enter the code ELVORN at checkout to enjoy free shipping, both in France and abroad.

The exact amount applicable to your order is always displayed before final payment.

Order Tracking

As soon as your order has been shipped, you will receive a confirmation email including, when available, a tracking number. For more details, visit our Track my order page.

Delivery Delays

Although we do our best to meet the delivery times announced by our carriers, delays beyond our control may occur (carrier issues, weather conditions, peak periods). In the event of a significant delay, contact us: we will follow up with the carrier to assess the situation.

Lost or Damaged Parcel

If your parcel arrives damaged, please report it with a photo as soon as possible via our contact page. If a parcel is declared lost by the carrier, we will arrange a suitable solution (replacement or refund depending on the situation).

Address Error

It is your responsibility to provide an accurate and complete delivery address when placing your order. If an error is reported before shipping, contact us as soon as possible: we will do our best to correct the address if the order has not yet been dispatched. Once the parcel has been shipped, an address error may result in additional redelivery costs, which will be borne by the customer.

Receiving the Parcel

We recommend checking the condition of the parcel upon delivery and, in the event of visible damage, making a formal reservation with the carrier before signing the delivery note, whenever possible.